![]() or Canada.Ĭan I still use my Welcome Rewards Credit Card? For additional information or questions related to our Chapter 11 cases, please visit, email or call at (833) 570-5355 or (646) 440-4806 if calling from outside the U.S. or Canada.Ĭustomers can no longer use gift cards. However, we encourage customers to shop your favorite products at deep discounts during our store closing sales.Ĭustomers can no longer redeem merchandise credits. All items purchased during our ongoing store closing sales are “as is” and final sale.Ĭan I still earn and redeem my Welcome Rewards?Ĭustomers can no longer earn Welcome Rewards. When will sales be final? Can I still make returns?Īs of May 25, 2023, customers can no longer return or exchange merchandise. Customers seeking a refund after May 24, 2023, can refer to visit, email, or call at (833) 570-5355 or (646) 440-4806 if calling from outside the U.S. ![]() Unfulfilled buybuy BABY furniture orders placed on or before April 26, 2023, have been cancelled. I placed an in-store furniture order at buybuy BABY but haven’t received it yet. Orders that have been placed through the buybuy BABY website that have not yet been fulfilled have been cancelled. I placed a furniture order online but haven’t received it yet. We expect all in-stock orders will be fulfilled. I placed an online order but haven’t received it yet. Bed Bath & Beyond and buybuy BABY stores are open and serving customers, and we encourage them to shop their favorite products at deep discounts during our store closing sales. No, customers can no longer shop via our apps. Yes, customers can continue to shop online at this time.Ĭan I still use the Bed Bath & Beyond/buybuy BABY app? and markdowns continue to expand. All merchandise is on sale and is currently up to 50% off. We encourage you to shop our stores regularly as new merchandise continues to arrive at locations across the U.S. I've just never had to do it.Please refer to the following FAQs for information about Bed Bath & Beyond Inc.’s customer programs and policies during its chapter 11 process.īed Bath & Beyond and buybuy BABY stores are open and serving customers as we continue our wind down process. What does a manager do? I'm a senior department level manager and I've still never had to do a till loan cause we've given out too much change or had too many cash returns. Has anyone worked at a store where they've been so low on physical cash? When they've given out too much change. ![]() Factor in the same for merchandise credits too. The stores would run out of cash quickly. Not to mention the amount of things people post about online. "My best friend Debra said the Main St location did this for her". Now factor in the word of mouth problem that would ensue. Not to mention the amount of change orders needing to be done to keep the minimum requirement of cash on site. It would be a disaster for us and paying customers with cash needing change back. Anyone with key turn access knows how much we keep in the safe and each registers minimum float. Imagine they cashed them all out at the store level. When the time comes for BBB to file for bankruptcy they'll inform you on what measures they plan to take on compensating customers with gift cards. Tl dr: Just be straightforward and tell them that you can't exchange gift cards for cash. God knows there is going to people coming at you left and right wanting to talk about the bankruptcy. For all we know BBB might just set up a system to allow customers to use them online. One last thing, don't ever give the impression that their gift cards will definitely be exchanged for cash towards the end of the bankruptcy. Welcome them to continue shopping around the store but tell them that you unfortunately will be unable to assist them with converting their gift cards into cash. Tell them for now the gift are still useful and the company has not filed for bankruptcy so unfortunately there aren't any measures to give monetary compensation for their gift cards. That all said if a customer comes up with a question which is similar in nature. In reality what you most likely will see happen is that BBB will instruct the store on what steps will be taken with the gift cards. This is all of course under a scenario that BBB decides to follow a similar format as my company. Assuming that BBB was to follow the exact same path of filing for chapter 11 bankruptcy as my company (which is highly unlikely) she would be able to file a claim through a website, or something of that nature, to reclaim some of her money. I used to work for a company that also went bankrupt and it wasn't until the final weeks that people were no longer able to use their gift cards.
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